Redesign new Alliance BizSmart Web

I was tasked to improve the on-boarding process for Alliance business banking in 2017 as contact centre team (CX team) ...

Put Yourself In The Shoes Of A UX Designer

To help you visualize yourself on the job, below is the breakdown of a typical workday for a UX ...

Mr Tappy – Mobile device UX research kit

Today, I just received Mr.Tappy and quickly unboxed to find out what's in the box. ...

Setting up an Innovation Lab

I took 3 months in setting up an digital innovation lab in my office. This multi-purpose lab is mainly for 1. ...

Review: My Actionable improvements of Booking.com

Everyone has unique expectations when it comes to booking a vacation – some want to be swept away while others ...

World Usability Congress 2016 (UX Competition) in Graz, Austria

In 2016, I had participated in final round of UX competition with 10 finalist from all around the globe. This was ...